Frequently Asked Questions

  • WHAT IS THE DIFFERENCE BETWEEN BESPOKE AND MADE TO MEASURE?

    Made-to-measure garments are created specifically to a client’s measurements from a readily-available design, usually selected from a brand’s sample collection. The garments tend to be made based off of the sample, with little or no variation in color or detail. Bespoke designs, on the contrary, are designs that are unique to each client, sketched and made to their specific measurements, allowing for a carte blanche approach to the creation of a piece, from shape to fabric selection and embroidery details.

    HOW FAR IN ADVANCE FROM MY EVENT SHOULD I REQUEST AN APPOINTMENT?

    A design from Atelier by Isabella Vizoso is more than just a garment; it is an experience, an heirloom, a unique reflection of you. The time, skill, imagination and dedication in each piece make it a true luxury. Because of this, we ask our clients to contact us at least three months in advance of their required delivery date. The further in advance you contact our team, the more time we have for added details and advanced customizations that take longer to complete.

    WHAT SHOULD I EXPECT FROM THE PROCESS?

    To learn more about our process, please peruse the information on this page.

    CAN YOU REPLICATE A DESIGN THAT I HAVE PREVIOUSLY SEEN?

    Our atelier believes in uniqueness, quality and creativity to ensure that all of our designs are entirely personal. We do not replicate; we innovate, bringing your distinct vision to life with originality and precision in each detail.

    I LOVE THE DRESSES IN THE SAMPLE COLLECTION. CAN I PURCHASE THEM?

    Sample collections are created twice a year to showcase various silhouettes, techniques and shapes that define the brand, and reflect Isabella’s vision and inspiration. Samples are used for press and editorial purposes, but clients are invited to request a customized version of a sample made exclusively for you (one client per design).

    originality and precision in each detail.

    WHERE ARE MY PIECES MADE?

    Each of our designs are made with incredible passion, attention to detail and time in our Miami atelier, and elaborate embroideries are created for each design at our small partner studio in New York City’s garment district to ensure every detail is overseen by an expert. Our fabrics are sourced at small, family-run fabric mills of the oldest and most respected across Europe, ensuring high-quality materials and high levels of customization.

    WHAT SERVICES DO YOU OFFER?

    Atelier by Isabella Vizoso is pleased to offer bespoke bridal, bespoke eveningwear, bespoke resort and bespoke re-design services. To learn more of our range of bespoke services, please follow this link.

  • HOW MANY FITTINGS ARE REQUIRED?

    To ensure each design is executed to the highest level of detail, we plan the creation of your design with three fittings. However, depending on the timeline of the delivery and the complexity of the design, there could be more or less fittings required.

    DO I NEED TO BRING ANYTHING TO MY FITTINGS?

    For each fitting, we request all our clients to arrive with their undergarments and shoes that they will be wearing the day of their event. We also request that these are brought to the appointment after the initial consultation, to ensure that accurate measurements are taken.

    HOW CAN I BOOK AN APPOINTMENT?

    Click on the button at the top right corner or the webpage to request an appointment. Alternatively, please follow this link to request an appointment at our atelier for your initial consultation.

    CAN I BRING FAMILY AND FRIENDS TO MY APPOINTMENTS?

    The team at Atelier by Isabella Vizoso believes in sharing and celebrating special moments with those whom we love. To ensure that we can curate an individualized and attentive experience, we kindly request to limit your party to an additional three people.

  • WHAT IS THE PRICE RANGE FOR YOUR DESIGNS?

    Our designs vary in price due to the material, design and detail of each garment. We therefore are unable to provide specific price points for our designs. The atelier team would be delighted to review your appointment request and schedule a consultation to further discuss your vision. Please request your appointment through this link.

    WHAT METHODS OF PAYMENT DO YOU ACCEPT?

    We accept the following digital and physical forms of payment. Please note that your design will not be confirmed for production until payment has been approved and cleared: Venmo, CashApp, Credit Card, Wire Transfer, Cash, Cheque.

    AT WHICH POINT DO I PAY FOR MY DESIGNS?

    In order to secure your production slot, delivery date, and source the materials for your design, we require at least a 60% payment of the invoice once the design is confirmed at the second meeting. The remaining 40% of the payment will be divided into two payments: 20% at the fitting in the final fabric and 20% at delivery. Garments can also be paid in full at the time of confirmation. For specific queries, please contact atelier@atelierbyiv.com.

  • HOW DO I CARE FOR MY GARMENT AFTER I WEAR IT?

    Once your garment is delivered, you will receive a card with information about how to best care for your design. A wash tag will also be sewn into your design to ensure those laundering your garment will know how to care for it. Our atelier always recommends to send the specific care card alongside your design to ensure appropriate after-care.

    I LOVE MY GARMENT, BUT I HAVE RUINED IT/IT DOES NOT FIT/ I WANT TO CHANGE SOME ASPECTS OF IT SO IT CAN SUIT MY CURRENT STYLE. CAN YOU HELP ME?

    Our atelier is dedicated to make sure that your piece lasts long after the first time you wear it. If you have outgrown the design, need it repaired, or want to breathe new life to special details, please get in touch with our atelier team to request an appointment for a re-design consultation here.